Product Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

Last Updated: 19 Nov 2021

1. About Us

The Website www.justkitchendoors.co.uk

Is owned by Just Kitchen Doors Ltd.

Email: hello@justkitchendoors.co.uk

Please use this point of contact for any correspondence with us

2. Entering into a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.2 Shipping charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, MasterCard, Delta/Connect.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds.

3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our warehouse within 10-14 working days and any estimated dispatch date is an estimate, which can change without notice.

4.2 We will normally deliver goods within 1-2 working days of dispatch.

4.3 Your order may arrive in more than one delivery

4.4 We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. There will be a charge to deliver goods to the Channel Islands, the Highlands/Islands of Scotland & The Isle of Wight.

4.5 Goods will be dispatched to the delivery address provided by you at checkout.

4.6 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.

4.7 Disposal of packing materials is your responsibility.

4.8 There may be additional charges should you change your delivery address after the goods have been dispatched

4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours.

4.10 If the goods are lost or damaged in transit, please let us know within 24 hours.

4.11 Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order. Drivers are only insured to deliver kerb side.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

5. Cancellation and returns

5.1 In accordance with the Distance Selling Regulations you may cancel your order up to 7 days prior to delivery; this only applies to orders that have not been adapted, made to measure or drilled for hinges. The end user will be responsible for the cost of returning items direct to manufacturer and once doors have been inspected and approved a 20% re stocking fee will be charged.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

6.5 We will cover the cost of returning faulty items to us, however if the goods are not faulty, we will return them to you and you will be required to cover our reasonable postage costs.

6.6 All our items are guaranteed for at least 12 Months.

6.7 Items located near any source of heat or steam should be protected either by heat deflectors or other suitable protection.

6.8 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

6.9 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

6.10 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.